Privacy Policy

Who we are

What information we collect

• Contact details you give us, such as your name, email address, and phone number, when you book an appointment, fill in a contact form, or message us.
• Booking and appointment details you share through Square, our third party booking platform, including preferred therapist, service, date, and time.
• Messages and notes you send us about your health concerns, goals, or treatment preferences so we can provide care that fits you.
• Limited usage information such as which pages you visit and how you found our website, collected through analytics tools like Google Analytics and the Meta Pixel.

We do not knowingly collect personal information from anyone under 16. If you believe a minor has provided us with personal information, please contact us and we will delete it.

How we use your information

• Booking and preparing your appointments with the right therapist and the right treatment.
• Responding to your questions and messages.
• Sending appointment reminders or follow up information related to your care.
• Understanding how visitors use our website so we can improve it.
• Meeting our professional and legal obligations as a health care provider.

Who we share it with

We do not sell your personal information. We only share it with the partners listed below, and only as needed to provide our services and meet our obligations.

• Square, our booking and payment platform, to manage appointments and payments. Square has its own privacy policy that applies to the information you submit there.
• Analytics providers, such as Google and Meta (Facebook), to help us understand website traffic and measure the performance of our advertising. These providers may set their own cookies and collect usage data under their own policies.
• Our email and messaging providers, to deliver appointment reminders and respond to your messages.
• Professional advisors or legal authorities when required by law or to protect our rights and the safety of our clients and staff.

Cookies and analytics

How long we keep it

We keep your information only for as long as we need it to provide care, respond to your requests, and meet our professional and legal record keeping obligations. When it is no longer needed, we delete it or make it anonymous.

How we protect it

We take reasonable steps to protect your information against loss, theft, and unauthorized access, including restricting access to staff who need it to do their work. No method of storage or transmission is completely secure, but we work to keep your information safe.

Your rights

• Ask what personal information we hold about you and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal information, subject to our legal and professional record keeping obligations.
• Withdraw consent for marketing or analytics at any time.
• Lodge a complaint with a privacy authority if you believe your rights have not been respected.

To exercise any of these rights, contact us at soulisticare@gmail.com or 514-825-7076. We will respond within a reasonable time and at no cost to you.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page. We encourage you to review it occasionally.

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